Frequently Asked Questions
How long does delivery take?
Standard delivery takes 3-5 business days after your order is processed (1-2 business days).
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging.
Do you ship worldwide?
Yes! We ship to most countries worldwide. Delivery times and costs vary by location.
Can I change or cancel my order?
Yes, within 24 hours of placing it. Contact us as soon as possible and we'll help.
How do I care for my Firkin bag?
Wipe clean with a damp cloth. Avoid the dryer, dry cleaning, and long stretches in direct sun.
What if my item arrives damaged?
Contact us within 48 hours with photos and we'll sort it out right away.