Shipping
Where do you ship to?
We ship worldwide. Delivery times and costs vary depending on your location.
How long does delivery take?
Standard delivery takes 7–15 business days. Expedited options may be available at checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging.
How do I initiate a return?
Please contact us at our support email with your order number and reason for return. We will guide you through the process.
Product
What materials are used in Firkin Bag products?
Our bags are crafted from high-quality materials selected for durability and style. Full details are listed on each product page.
How do I care for my bag?
We recommend wiping the surface with a soft, damp cloth. Avoid prolonged exposure to direct sunlight or moisture.
Orders
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible.
I received a damaged item. What should I do?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we will resolve it promptly.